You can pickup your orders any time as long as it’s within our store hours. Your orders, if not paid through online, will only be available to you within 24 hours after confirmation. Failure to pickup your orders within 24 hours will automatically be cancelled without prior notice and will be available for purchase to other customers.

Cash (For pickup only), GCash, GrabPay, Paymaya, Bank transfer (BDO)

Orders can be received on the same day for orders confirmed and paid up to 3 PM. Beyond 3 PM, orders will be scheduled for next day delivery. Time of processing of transactions depends on the volume of orders we are receiving.

For standard delivery, delivery usually takes 3-7 days.

Delivery fee starts at Php 25 only for Camella Springville residents. Most of our same/next day delivery for other areas will be handled by Lalamove. You can check their rates first via their app just pin on pickup point ‘EMZ-T Pharmacy’.

For standard delivery, we have a fixed rate of 180 pesos for a maximum of 3kg.

Do not hesitate to chat us and send your prescriptions on our Messenger at m.me/emzcustomercare or at our Viber 0998 740 8151 so we can read it for you. 

All orders undergo approval stage since we avoid the hassle of refunds. We will check first with our inventory if all items in your cart are available. 

COD payment for same or next day delivery automatically disables if the system detects that your order subtotal is more than Php 2000. By that, you can only pay through online payments.

You shall receive an automated email with payment link entitled “ORDER # READY FOR PAYMENT”

In case you never receive an email, kindly contact us. 

Your cart total changes due to the following reasons:

1. Some items are low in stock compared to the desired quantity ordered
2. Out of stock item
3. For Lalamove as preferred service, the shipping fee calculated before checkout is just an estimate of the Lalamove’s system based on your provided address. But it doesn’t implicate an accurate pin on their app. We still have to check manually on their app by putting the most accurate drop-off point and this may cause changes on the shipping cost.